John R. Staley Sr. 4665 Christy Drive, Pensacola, FL 32504
jrstaley@Cox.net • Cellular 850-221-0499 • Home 850-494-2917
Information Technology Specialist - Computer Field Service Technician
SUMMARY
• Good customer relation skills, able to work independently, document, communicate and follow through resolution of hardware, software, PC, Operation Systems and security issues. Able to modify own working style, approach, or methodology to fit new/changing circumstances.
• Five (5) years experience as Information Management Specialist GS-2210-11/5 within the Computer Network Vulnerability Assessment (CNVA) and Naval Information Vulnerability Assessment Program (NIVAP).
• Over twenty (25) Years experience supporting or maintaining and troubleshooting of system software, hardware programs. Responsible for support and troubleshooting of applications dealing with the overall operating system. Experienced in analysis, support, and configuration, of various hardware and software packages. System maintenance has included workstations, servers, and other related components. Experience has included fiber optics, cat5 cables, component assembly, and wired, wireless network integration, tracing and repairing outages, diagnostics, hardware and software debugging. OS include DEC, VMS, Novel 3.2/4.0, UNIX, Microsoft Windows 95/98/ME/2000/XP.
EMPLOYMENT EXPERIENCE
JRS Wired & Wireless, Pensacola, FL (Owner)
Information Technology Specialist - Computer Field Service Technician, 2006 - Present
• Provide phone and onsite support 24 hours a day, seven days a week (24/7) tech support.
• Provide support for highly complex integration projects.
• Dell Certified Systems Expert - Provide Dell Next Day Service
Naval Security Group Activity (NSGA), Pensacola, FL
Information Management Specialist GS-2210-11, 2000 - 2005
• Team leader within the Computer Network Vulnerability Assessment (CNVA) and Naval Information Vulnerability Assessment Program (NIVAP).
• As team leader, makes policy/procedural recommendations and provides guidance and training for less experienced technicians.
• Research, develops and implements training programs, ensure that systems, network, and data users and managers are aware of, understand, and adhere to systems security policies and procedures.
• Provide customer training to DON network personnel on information security/information assurance policies, principles, and practices. • Conduct risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risk, and protection needs.
• Performs system security evaluations, audits, and reviews.
• Counsels on policies and procedures to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.
• Advise on matters pertaining to systems security contingency plans and disaster recovery procedures.
• Assess security events to determine impact and implementing corrective actions.
DynTel Corporation, Pensacola, FL.
Customer Service Analysts, 1997 - 2000
• Lead Help Desk Network Technician for a team of six (6), responsible for the isolation, diagnosis and repair to hardware/software problems associated with Naval Education and Training Professional Development and Technical Center (NETPDTC) Pensacola.
• Installation/repair/upgrade of components to include processors, motherboards, hard drives, floppy drives, video cards, power supplies, memory chips, and Network Interface Cards (NIC).
• Install and troubleshoot the following software: STASS, NITRAS, Microsoft Office, WordPerfect, cc: Mail, PC/TCP. Operating Systems from Windows for Workgroups, Windows 95, 98, Windows NT (4.0) and Windows 2000.
CDSI, Pensacola, FL
Customer Service Analysts, 1994 - 1997
• Senior Help Desk Network Technician for an end-user community of over 1800 personal computers. Provides customer support in setting up microcomputers; installing software packages; providing end-user orientation on the use of software/network products and writing required documentation.
• Identified problem and affects resolution of software/network products. Performed maintenance on a 3COM Novell 3.2 and 4.0 Network including the installation of NIC cards and the configuration of workstations.
Loral Aerospace Services, Pensacola, FL
Electronic Technician Maintenance II, 1991 - 1994
• Performed system level troubleshooting, preventive and corrective maintenance to component-level on Electronic Warfare Simulator (10H1) and microcomputer LAN systems (8C2 & 8C6).
• Performed installation and maintenance of 5 Novel Token Ring networks of 40 nodes each.
Self Employed, Pensacola, FL
Microcomputer Specialist, 1991 - 1991
• Performed in-home setup of custom built, personal computer systems and related equipment for home based Income Tax providers, bring them in to the computer age of online Tax filing.
• Provided training on both hardware and software to end-user.
Computer Doctor, Pensacola, FL
Microcomputer Specialist, 1989 - 1991
• The only on-site Microcomputer Specialist. I personally managed 95 computer maintenance accounts, covering a radius of some 200 miles.
• Cultivated excellent customer relations by providing top notch problem-resolution and microcomputer maintenance.
MILITARY SERVICE
United States Navy Reserve, Pensacola, FL
Cryptologic Maintenance Technician 1st Class, 1989 - 2001
Leading First Class Petty Officer
United States Navy, NTTC Corry Station, Pensacola, FL
Cryptologic Maintenance Technician 2nd Class, 1979 - 1989
• Designated Workcenter Supervisor tasked to train/direct a technical staff of ten (10) in all phases of providing component-level maintenance, troubleshooting, and repair services to the Wideband Direction Finding System (WBDF).
• Selected to install a command-wide Ethernet Fiber Optic VAX Local Area Network (LAN) allowing instantaneous communication of 200+ computers, spanning across 3 buildings. Trained end-users in all aspects on the hardware and software for the (LAN).